Warranty and complaintsAt Neofollics Hair Technology we care about our products. If you are unsatisfied in any way we would like to know.
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It is always possible that something does not go quite as planned. We recommend that you first make complaints known to us by emailing firstname.lastname@example.org.